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Case Console

  • Overview

    Overview All orders that come into Signifyd are stored in the Case Queue. When an order from a merchant gets sent to Signifyd, it creates a case within the Signifyd Console. The Case Queue is where al...

  • Risk Indicators

    Risk Indicators   With each order that a merchant passes, Signifyd will create a case within the console. Signifyd will give each case a full analysis of each order. There are three different analysis...

  • Payment Information

    Payment Information   Payment information is an important data point in every case in Signifyd. If a consumer paid for their order with PayPal or with a credit card is a data point that Signifyd will ...

  • User Roles

    User Roles Owner An owner has full rights and privileges within the Signifyd merchant account. The user who sets up the merchant account is labelled owner by default. (In other words, upon creation of...

  • Console Notes

    Notes   Leaving a note You have the ability to leave notes in SIGNIFYD for a particular case for your own records. While notes cannot be exported from SIGNIFYD, they can be viewed by anyone logged int...